Policies / Frequently asked questions
What is our refund policy?
We offer a hassle-free 24 hour refund policy after booking provided you booked at least 48 hours from check-in time. If you cancel after the first 24 hours you will forfeit 4% minimum. If you cancel within 7 days from arrival you will forfeit your one night deposit. No refunds will be provided after check in for any reason.
What is our cancellation policy?
We offer a hassle-free 24 hour refund policy after booking provided you booked at least 48 hours from check-in time. If you cancel afte the first 24 hours you will forfeit 4% minimum. If you cancel within 7 days* from arrival you will forfeit one night deposit. No refunds will be provided after check in for any reason.
(*See also snow policy below)
(*See also snow policy below)
What are our customer service hours?
Our team is usually available 7 days between 3pm and 6pm (EST). We will generally answer calls and the doorbell most other times up to 9pm. If you have an emergency after 9 pm please text or come ring the doorbell in the office. Alternatively please call (906) 287-1377 and leave a message and we will return it as soon as we can.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, American Express. We can accept cash at check in. We do not accept personal checks or cashier checks.
Can I move my booking?
You may move your booking at anytime except within the last 7 days of arrival or after arrival.
Do you accept pets?
Yes, pets are allowed in all accommodations, except cabin #3 (The Neighbors Cabin). Pets attract at $10 per night, per pet charge. We only allow 2 pets per accommodation. We require pet owners to pick up after their pets around the yard and dispose of waste in the trash bin.
If you do not disclose your pet/s on or before arrival you will be charged a flat $150 fee to your card.
If you have a pet allergy we recommend you seek accommodations elsewhere because you may be exposed regardless due to pets walking the property.
If you do not disclose your pet/s on or before arrival you will be charged a flat $150 fee to your card.
If you have a pet allergy we recommend you seek accommodations elsewhere because you may be exposed regardless due to pets walking the property.
Can I get extra bedding?
Yes, you can get extra bedding. We charge $30 per stay for extra bedding and we can make up sofa beds and futons in the cabins. Please note that each accommodation has standard guest numbers covered in the basic charge.
Additional guests attract an extra $10 per night charge (e.g. #1: rooms have a base charge for 2 guests, for each additional guest will be charged $10 per night per guest; #2: 2 bedrooms cabins have a base charge for 4 guests, each additional guest will be charged $10 per night per guest).
Additional guests attract an extra $10 per night charge (e.g. #1: rooms have a base charge for 2 guests, for each additional guest will be charged $10 per night per guest; #2: 2 bedrooms cabins have a base charge for 4 guests, each additional guest will be charged $10 per night per guest).
What is our snow policy?
If you are coming for snowmobiling in the months of December through March, we recognize snow may melt and we are amenable to cancellations at least 72 hours prior to check-in time in the even of a significant snow melt. It is your responsbility to monitor the weather and ensure you cancel at least 72 hours from arrival. You will forfeit your deposit if you cancel in the last 72 hours from check-in time - No exceptions. This policy only applies for significant snow melts - meaning when little or no snow remains in the forest.
What is our smoking policy?
NO smoking inside. WE DO NOT ALLOW SMOKING INSIDE OR NEAR OPEN DOORS TO ACCOMMODATIONS. If your accommodation smells like cigarette, cigar or marijuana smoke after you leave you will be charged $250 for the additional cleaning.
There are butt cans located in the common areas - use them, do not drop your butts on the ground. We aren't smokers and we don't like picking up your butts, nor do other guests like seeing them on the ground.
There are butt cans located in the common areas - use them, do not drop your butts on the ground. We aren't smokers and we don't like picking up your butts, nor do other guests like seeing them on the ground.
Click on the "Things to Do" tab above or go straight to our Welcome book here: https://guide.touchstay.com/guest/NqaySD3L_Kn5F/
Can we tell you about the area and things to do?
Can you tell me how to light the stove range and do other things about the Hilltop Cabins property?
Helpful tips are on welcome book here: https://guide.touchstay.com/guest/NqaySD3L_Kn5F/
Are there Laundry facilities at the Hilltop Cabins?
Only Cabin #6, The Rabbit, has a washer and dryer. All other accommodations do not have laundry facilities. However, the local campground at Woodland Park on Braziel St downtown Grand Marais has public washers and dryers.
What is check-in and check-out time?
Check-in: 3:00 pm onwards (if arriving after 8:30pm please let us know and we may assist to check out prior to arrival)Check-out: 11:00 am
Where is my cabin on the property?
Where is cabin #6, The Rabbit?
How far is the beach?
395 yards to the beach...